Helpie FAQ

About Order

  • Can I cancel my order?

    Yes, an order can be cancelled before it’s shipped.

  • What if I have a question before placing an order?

    You can submit a support ticket in the support page. We will answer the question within 24 hours. Or you can contact us by emailing

  • How can I get a coupon and apply it?

    We offer different coupons in different channels. You can visit promotion page and follow the instruction to get coupons. Click the ‘Apply Coupon Code’ in the check-out page and enter the coupon code.

  • Can I get a discount for a bulk order?

    Please contact us by emailing before placing an order.

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