About Order

Yes, an order can be cancelled before it’s shipped.

You can submit a support ticket in the support page. We will answer the question within 24 hours. Or you can contact us by emailing info@vadania.shop

We offer different coupons in different channels. You can visit promotion page and follow the instruction to get coupons. Click the ‘Apply Coupon Code’ in the check-out page and enter the coupon code.

Please contact us by emailing info@luminosum.com before placing an order.

About Product

You can write a review by clicking the ‘Write a review’ button in the product detail page. We encourage buyers to write a review and share their experience of using the products.

About Shipping

If the return reason is caused from customer side, such as buying by mistake, incorrected installation, no longer needed, the return shipping cost should be paid by customer. If the return reason is due to product defectiveness, LUMINOSUM will pay for the shipping cost.

Yes, we offer Standard Shipping for free. You can also pay addtional shipping cost to upgrade to Expedited or Second Day shipping.


Please submit a support ticket in the support page or emailing us via info@luminosum.com